Quinten Steenhuis

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Access to Justice

Access to Justice

5 Takeaways from “Forms that Work”

I just finished reading Forms that Work -Designing Web Forms for Usability by Caroline Jarrett and Gerry Gaffney. Wow! I’ve been thinking a lot about forms over the last 5 or so years. Typically, I take court forms (many of which are challenging to use on paper) and try to Read more…

By Quinten Steenhuis, 7 monthsAugust 23, 2022 ago
Person wearing robe and stirring potion
Access to Justice

The best AI might be the one we invented 50 years ago

If we want to meet our society’s need for legal help at their most vulnerable times, and not only the needs of our wealthiest or largest corporations, we need to apply technology to the problem. One of the technologies that deserves more investment is the humble expert system. Expert systems, Read more…

By Quinten Steenhuis, 3 yearsFebruary 25, 2020 ago
Sign your court forms
Access to Justice

MADE: Continual improvement

Periodically, I go into the analytics of MADE and see where people get stuck. As of December 2019, the pages that our users most commonly stop at include the expected: the various intro screens, where someone who is just curious about MADE is likely to stop before entering any real Read more…

By Quinten Steenhuis, 3 yearsDecember 8, 2019 ago
Construction
Access to Justice

Do you need a custom legal app?

Legal aid agencies have been building apps for decades. More law firms are getting in on it, with apps like UpSolve for bankruptcy and Wilson Sonsini’s app to help firms comply with California privacy laws gaining news and attention. Should you build your own guided interview or interactive legal app? Read more…

By Quinten Steenhuis, 3 yearsOctober 1, 2019 ago
A2J Author

Basic elements of an interactive legal application

So, you want to create your first interactive legal application (sometimes also called guided interview or wizard). Congratulations! Whether your app is the next TurboTax for drafting wills or an access to justice app for pro se debtors, it helps to understand the components of your app. That’s true whether Read more…

By Quinten Steenhuis, 3 yearsOctober 1, 2019 ago
Access to Justice

Making MADE: User-centered Design in Practice

MADE is a wizard-like online interview that helps tenants who are being evicted. It can be completed on a smartphone or desktop computer completely without the help of a lawyer. It covers 300 questions and it educates tenants about their rights, helps tenants file paperwork, and sends tenants automated text-message Read more…

By Quinten Steenhuis, 4 years ago
Access to Justice

A Legal Hackathon Toolkit

Updated 4/1/2019 Do you have a legal tech hackathon coming up? Here’s something that might help you get started. Four small (under 200 lines) Docassemble skeleton projects that you can adapt for your use. A simple chatbot with branching logic that gives advice to the user. Run this interview A demonstration Read more…

By Quinten Steenhuis, 4 yearsFebruary 26, 2019 ago
Do something great
Access to Justice

Get started with Docassemble

Updated August 2, 2019 Are you a legal aid user who was inspired by the great Docassemble projects on display at the Legal Services Corporation’s Innovations in Technology Conference? Florida Justice Technology Center, Community.Lawyer, HelpSelf Legal, myself, and Upsolve all participated in the conference and showed off some great projects, Read more…

By Quinten Steenhuis, 4 yearsJanuary 12, 2019 ago
Access to Justice

Separating interview logic from the law

I’m going to share a little technique I have used to keep some of my guided interview logic externally. It’s something I designed just for myself to save time, so the implementation I’m sharing is quite rough around the edges. I have done this in both HotDocs and Docassemble, (I Read more…

By Quinten Steenhuis, 5 yearsJune 28, 2018 ago
Access to Justice

7 Lessons for building user-friendly guided interviews

After working on the Massachusetts Eviction Defense Tool with Rina Padua for the last 10 months, I learned a lot. Some of it was from helpful mentors like Marc Lauritsen and Caroline Robinson, who have been building interviews like this for years; some from presentations at other conferences I’ve attended Read more…

By Quinten Steenhuis, 5 yearsJune 27, 2018 ago

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@qsteenhuis@noc.social @qsteenhuis@noc.social ·
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I will be live on Reddit r/boston at 12 noon EDT today (3/21) talking about the new features of https://t.co/H2EeqieWbS! Come join the conversation https://t.co/2dbY9axRFZ

With @NLAMass
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@qsteenhuis@noc.social @qsteenhuis@noc.social ·
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Soft launch for UpToCode - https://t.co/hfY68KEiYL https://t.co/wgIbBtjkIN
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@qsteenhuis@noc.social @qsteenhuis@noc.social ·
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Sneaking back on Twitter to share my new opinion piece in @BLaw Bloomberg News: https://t.co/2M5hSu9Lkg

I talk about the #GrowBono concept and why law firms should be thinking about helping at scale
(and I get in an obligatory mention of #ChatGPT)
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