I just finished reading Forms that Work -Designing Web Forms for Usability by Caroline Jarrett and Gerry Gaffney. Wow! I’ve been thinking a lot about forms over the last 5 or so years. Typically, I take court forms (many of which are challenging to use on paper) and try to Read more…
Periodically, I go into the analytics of MADE and see where people get stuck. As of December 2019, the pages that our users most commonly stop at include the expected: the various intro screens, where someone who is just curious about MADE is likely to stop before entering any real Read more…
MADE is a wizard-like online interview that helps tenants who are being evicted. It can be completed on a smartphone or desktop computer completely without the help of a lawyer. It covers 300 questions and it educates tenants about their rights, helps tenants file paperwork, and sends tenants automated text-message Read more…